Daftar Isi
HEAT adalah salah satu metode mengatasi keluhan pelanggan ,yaitu …
A. Hear them out,speak,ask question,take action
B. Hear them out,shimphatize,ask question,take action
C. Hear them out,shimpathize,apologize,take proper anction and follow up
D. Hear them out ,shimphatize apologize,take advantage
E. Hear them out,shimphatize,add value,take advantage
Jawaban: C. Hear them out,shimpathize,apologize,take proper anction and follow up
Kеѕіmрulаn: Berdasarkan реrtаnуааn dаrі sоаl diatas, sауа menyimpulkan bаhwа jаwаbаn dаrі ѕоаl tеrѕеbut adalah C. Hear them out,shimpathize,apologize,take proper anction and follow up.
Disclaimer : Kunci jawaban soal ini hanya sebagai referensi belajar bagi siswa. Jika ada kesamaan jawaban maka itu hanya kebetulan saja.
